Refund & Returns Policy
Thank you for shopping with brownwrist! We strive to provide you with the highest quality products and aim for your satisfaction. However, if you’re not completely satisfied, here is our Refund and Returns Policy:
1. Returns
We accept returns within 15 days from the date of delivery. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item should be in its original packaging with all tags intact.
- Certain products such as personalized or intimate items are non-returnable.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund and credit the original payment method within 7-10 business days.
Please note:
- Refunds will be issued only for items that meet our return conditions.
- Original shipping charges are non-refundable, unless the return is due to a defective or damaged product.
3. Exchange
If you received a defective or damaged item, please reach out to us within 7 days of delivery, and we will process an exchange for you at no additional cost. You can contact us at +91 9328809994 for any exchange requests.
4. Non-Refundable Items
The following items cannot be refunded or returned:
- Gift cards
- Downloadable products
- Personal care items, unless defective
5. Return Process
To return an item:
- Contact us at +91 9328809994or email us at [brownwrist15@gmail.com]
- within 15 days of receiving your order to initiate the return process.
- We will provide you with a return shipping address.
- Once the item is returned and inspected, we will notify you of the status of your refund or exchange.